Refund policy

AuraOrb Refund & Return Policy

We hope you love your AuraOrb piece. If something isn't quite right, we're here to help.

Returns

You have 30 days from the date you receive your order to request a return. To be eligible, your item must be unworn, undamaged, and in its original packaging.

To request a return, please email us at auraorb2026@gmail.com with your order number and reason for return. We'll send you return instructions once your request is approved.

Personalised or custom made items are not eligible for return unless they arrive damaged or defective.

Refunds

Once we receive and inspect your return, we'll notify you by email. If approved, your refund will be processed to your original payment method within 5–10 business days. Please note your bank or PayPal may take additional time to post the refund.

Original shipping charges (if any) are non-refundable unless the return is due to our error or a defective item.

Exchanges

Want to choose another collection or size? The fastest way is to return your original item and place a new order for the piece you want.

Damaged or Incorrect Items

If your item arrives damaged or you receive the wrong product, contact us within 7 days of delivery with photos of the item and packaging. We'll send a replacement or issue a full refund at no cost to you.

Non-Returnable Items

Final sale and gift card purchases are not eligible for return.

Return Shipping Customers are responsible for return shipping costs unless the item arrives damaged, defective, or incorrect. Return shipping fees are non-refundable.

We recommend using a trackable shipping service for returns, as AuraOrb is not responsible for items lost during return transit.

Questions? Reach us anytime at auraorb2026@gmail.com.